Support
Help for Imporium Arts orders and for our apps for iPhone, iPad and Mac. We're a small studio and we read every message.
Contact us
Imporium Ltd.
Email: contact@imporiumarts.com
Imporium Arts is a trade name of Imporium Ltd., a Colorado limited liability company.
To help us help you quickly, please include:
- Apps: your device (iPhone, iPad or Mac), its OS version, the app version, and a screenshot if something looks wrong.
- Orders: your order number (it starts with #) and the email used at checkout.
- Privacy requests: use the subject line "Privacy request". See our Privacy Policy.
Response times
- We aim to reply to email within 2 business days (Monday to Friday, US Mountain Time).
- Order problems (wrong item, damaged, not delivered) are prioritized.
- Around launches and holidays replies can take a little longer. We'll still get back to you.
Frequently asked questions
Our apps
Which devices are supported? iPhone, iPad and Mac. The App Store listing for each app shows the minimum OS version it needs.
Do I need an account? No. Our apps run entirely on your device, with no Imporium server and no third-party AI service. You need an internet connection to download an app and to make or restore purchases.
Where is my progress saved? Only on your device. We can't see it, and we can't restore it for you. Deleting the app deletes your progress. Progress doesn't sync between your devices.
What does it cost? Prices and any in-app purchases are shown on the app's App Store listing before you buy.
How do I restore a purchase on a new device? Sign in to the App Store with the same Apple Account you used to buy, open the app and use its Restore Purchases option. Purchases are restored; lesson progress is not, because it stays on the original device.
How do I cancel a subscription or get a refund? In-app purchases are made through the App Store. To manage or cancel a subscription on iPhone or iPad, open Settings, tap your name, then Subscriptions; on Mac, use the App Store app. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
What data do the apps collect? None that reaches us. See the apps section of our Privacy Policy.
How do I stop app update emails? If you signed up for email updates about our apps, every email has an unsubscribe link, or email us and we'll remove you.
Orders and shipping
Where is my order? Your shipping confirmation email includes a tracking link. Many of our pieces are made to order, so please allow 3–7 business days before your order ships. If your tracking hasn't moved in 7 days, email us with your order number.
Can I change or cancel my order? Email us as soon as possible. We can usually change or cancel an order before it goes into production.
What is your return policy? Made-to-order items can't be returned for change of mind; if something is damaged, defective or wrong we'll replace it or refund you.
My item arrived damaged or wrong. What do I do? Email us within 30 days of delivery with your order number and a photo. We'll make it right.
Do you ship internationally? We ship to the countries shown at checkout. Any duties or import taxes not collected at checkout are the buyer's responsibility.
Privacy
How do I ask you to access or delete my data? Email contact@imporiumarts.com with the subject "Privacy request". Our Privacy Policy explains what we hold for the website, store and email updates. Our apps send us nothing, so there is no app data for us to delete.